On this page
You can delete your own account on Recent Visits. Deletion is not instant: you have 14 days to change your mind, and some things we paid for (photos and stories) stay on the site without your name or contact details. This article explains each screen, each choice and what is kept. The legal wording is in the privacy policy.
Who can request deletion, and how to open the page#
- Who: any signed-in traveller, for their own account. You cannot delete someone else's account.
- Exception: if you are the only owner of a travel agency on Recent Visits, deletion is blocked until another owner is added or the agency is closed (see Closing an agency).
- Where: sign in, open My trips (
/account) and choose Delete my account at the foot of the page. You can also go straight to/account/delete. - No account or cannot sign in? Email privacy@recent-visit.com (opens in a new tab) from the address you used and we complete the request within 30 days.
The Delete my account page#
The page opens with the heading Delete my account and the line "This deletes your account and the personal data in it. You have 14 days to change your mind." Under it are two lists, a choice form and a re-sign-in step.
What the lists say#
| Field or item | Type | Required? | Explanation | How to use it |
|---|---|---|---|---|
| What is deleted | Read-only list | - | Your profile, sign-in and saved trips, likes and bookmarks; your assistant conversations; your quote requests (agencies keep the trip details but not your name, email, phone or messages); your newsletter subscription and pending invitations. | Read before you continue. |
| What stays | Read-only text | - | Counts of what will remain, for example "2 accepted photos, 3 paid stories". Photos and stories we paid for stay on the site under the credit you choose below; reviews stay as "Anonymous traveller"; payment records are kept for our accounts, without your contact details. When nothing needs to stay it says "Nothing of yours needs to stay." | Check the numbers match what you expect. |
| Red message instead of the form | Alert | - | Shown when deletion is blocked, for example when you are the only owner of an agency. | Fix what it says, or write to privacy@recent-visit.com (opens in a new tab). |
Sign in again first#
You can only start a deletion if you signed in within the last 15 minutes. If you did not, the form is replaced by "For your security, sign in again before deleting your account." and a Sign in again button. It signs you out and brings you back to this page after you sign in. If you try anyway you see "For your security, sign in again, then come back to this page."
The form#
| Field or item | Type | Required? | Explanation | How to use it |
|---|---|---|---|---|
| How should we credit what stays? | Choice (radio) | Only shown if you have accepted photos or paid stories | "Anonymous traveller" (recommended) is the default. My name: (your name) credits you by name; it is disabled with the text "My name (add a name to your author profile first)" if you have no author name. Accepted photos and paid stories stay on the site because we paid for the licence. | Choose how readers will see the credit on what stays. |
| Your published stories that earned nothing | Choice (radio) | Yes, if you have published stories that earned no fee or royalty | Delete them or Keep them on the site, credited as above. Without a choice you see "Choose what happens to your published stories." and "Choose keep or delete". | Choose one. Stories you never published are always deleted. |
| Type DELETE to confirm | Text | Yes | You must type the word DELETE (capitals or small letters both work). Error: "Type DELETE to confirm". | Type it to confirm you mean it. |
| Delete my account in 14 days | Button | - | Records your request, emails you a confirmation, signs you out and shows the page "Your account will be deleted". Nothing is deleted yet. | Select once. |
| Other messages | Alert | - | "Check the form and try again." (a field is wrong); "Too many attempts. Try again tomorrow." (5 requests a day); "Please sign in again." | Follow the message. |
What happens next#
- Immediately: you are signed out and see "Your account will be deleted". It says we sent a confirmation email, that your account and personal data will be deleted in 14 days, and that you can sign in before then and press Keep my account.
- During the 14 days: you can still sign in. My trips shows a yellow banner "Your account is set to be deleted on (date)." with Keep my account. The page
/account/deleteshows "Your account will be deleted on (date). Until then you can change your mind." and a Keep my account button. - To cancel: select Keep my account. The request is removed and nothing is deleted.
- After 14 days: a daily job carries out the deletion. You get a final email that says what was deleted and what stayed.
- If it cannot run (for example you became the only owner of an agency), the page shows "Your deletion could not run: (reason). Write to privacy@recent-visit.com (opens in a new tab)." and the request waits until it is fixed or cancelled.
What is deleted and what stays#
| Your data | What happens |
|---|---|
| Profile, sign-in, saved trips, story likes and bookmarks, newsletter subscription, pending agency invitations, usage events tied to your account | Deleted |
| Assistant conversations | Deleted |
| Quote requests you sent (found by your account or the same email) | Name, email, phone, country, message and session are removed. Trip details, status and the agency's own notes stay with the agency. Your messages in the thread are replaced; the agency's replies stay. |
| Stories you never published | Deleted with their photos |
| Photos you offered that were not accepted | Deleted with their files |
| Photos Recent Visits accepted | Stay; your credit, email and account id are replaced |
| Stories that earned a fee or royalty | Stay; credit and account id replaced |
| Published stories that earned nothing | Your choice on the form: kept or deleted |
| Payment and royalty records | Stay (amounts, references, dates) with your name and account id replaced |
| Agency reviews you wrote | Stay as "Anonymous traveller"; any proof file you sent is deleted |
| Reports you filed about stories or reviews | Kept but detached from you |
| Agency claims or applications you made | Applicant details cleared and verification files deleted |
| Your other uploaded files that stay | Re-assigned to a neutral id |
How long other data is kept#
These rules apply automatically, without anyone asking.
| Data | Kept for |
|---|---|
| Raw usage analytics events | 13 months |
| Assistant conversations of visitors who never signed in | 12 months |
| Quote requests that no account can claim (no account with that email) | 12 months without an agency reply, 24 months if the agency replied |
| Assistant chats and sessions on an agency's own website (not on Recent Visits) | 90 days (test chats 7 days) |
| Agency verification documents | 90 days after our decision; drafts never sent for review are deleted after 30 days |
| Proof files sent with a review | About 30 days after our decision, or at once if the review is withdrawn |
| Conversations and quote requests of signed-in travellers | While the account exists |
This article does not state how long copies in backups are kept. For questions write to privacy@recent-visit.com (opens in a new tab).
Closing an agency#
This is for agency owners, not travellers. It is separate from deleting your own account.
| Field or item | Type | Required? | Explanation | How to use it |
|---|---|---|---|---|
| Who | - | - | Only an agency owner. Other team members see "Only agency owners can close the agency." | Ask an owner. |
| Where | Link | - | In the partner portal, Profile, the link Close the agency (/partner/close). | Open it as an owner. |
| Download quote requests (CSV) | Link | No | Downloads quote-requests.csv with the requests the portal already shows (no contact details before a traveller accepted a quote). After closing you cannot. | Download it first. |
| Type "(agency name)" to confirm | Text | Yes | You must type the agency name exactly. Error: "Type the agency name exactly to confirm." You must also have signed in within the last 15 minutes. | Type the name. |
| Close the agency in 14 days | Button | - | The agency is hidden from the site at once and nobody can send it requests; it is closed 14 days later. The team is emailed. | Select once. |
| Keep the agency | Button | - | Shown during the 14 days; puts the agency back as it was. | Select it to cancel. |
At closure the agency's tours and their photos, knowledge documents, saved answers, verification documents, widget keys, website chats, private notes on requests and team access are deleted. Kept: reviews travellers wrote (they belong to those travellers), and the quote requests, which are also the travellers' own records (the agency loses access to them).
Step by step: delete your account#
- Sign in and open My trips.
- Choose Delete my account at the bottom.
- If asked, choose Sign in again and come back.
- Read What is deleted and What stays.
- Choose how to credit what stays and what to do with published stories that earned nothing (if shown).
- Type DELETE and select Delete my account in 14 days.
- Check your email for the confirmation. To change your mind, sign in and select Keep my account.
Troubleshooting#
| Problem | What to try |
|---|---|
| I am asked to sign in again. | Deletion needs a sign-in within the last 15 minutes; select Sign in again. |
| A red message says I am the only owner of an agency. | Add another owner in the partner portal, or close the agency, then try again. |
| I cannot choose "My name". | Add a name to your author profile first. |
| I changed my mind. | Sign in before the date shown and select Keep my account. |
| I did not get the confirmation email. | Check spam, then write to privacy@recent-visit.com (opens in a new tab). |
Last checked against the product:
Related articles
- Accounts, sign-in and profile · Create an account, sign in with a password or an email link, reset a password, use your account page, manage your author profile and understand what you can do without an account.
- Quotes and agency enquiries · How to ask a travel agency for a quote on Recent Visits, what each form field means, what happens next, and how to read, compare, accept or decline quotes. A quote request is not a booking.
- Stories, experiences and reviews · Read traveller stories, write and publish your own with the four-step editor, add photos, offer photos to Recent Visits, track earnings, and learn how review and moderation work.
- Agencies, ratings and writing a review · How to find a partner agency, read its page and traveller reviews, report a review, and write, edit, verify or withdraw your own honest review. Explains ratings, moderation and what each status means.
- Frequently asked questions · Short answers about booking, quotes, the AI assistant, accounts, agencies, reviews and the website widget.
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