Best practices

How to read this page: the Rules below are enforced by Recent Visits. Everything else is a recommendation: advice from what helps travellers decide, not a requirement.

Rules#

• Tours and details must be accurate. Staff can pause or reject any listing that is not.
• You may only upload photos you have the right to publish.
• Do not ask travellers to share contact details outside the platform before they accept a quote, and do not try to find out contact details you are not shown.
• Do not pressure travellers about reviews, offer rewards for reviews, or ask for a review to be removed because it is critical.
• Quotes are your commitment to the traveller: send only what you can honour.
• Do not claim to be "the best" on the strength of paying for placement. Paid placement is always labelled Featured.

Recommendations#

Keep your profile complete and current#

• Fill every profile field, including website, phone and a clear "About the agency" that says who you are, where you operate and what you specialise in.
• Make sure the contact email is one a person reads.
• Keep your licence and registration details ready for staff to verify; being Verified matters for being recommended by the AI assistant.

Write useful, honest tour descriptions#

• Lead with what the trip is: where, how long, how hard, for whom.
• Be specific in Includes and Excludes (meals, permits, transport, insurance, tips). Surprises cost trust.
• Write a day-by-day itinerary for every day; travellers and the assistant use it to decide whether the tour fits.
• State the difficulty honestly. Being accurate keeps you out of unsuitable matches and bad reviews.

Keep prices and availability current#

• "Price from" is indicative and per person. Update it when your prices change, and say in your quote what the price depends on.
• Set a realistic Valid until date on every quote.
• Pause tours you cannot currently run rather than leaving them live.

Use good photos#

• A bright, sharp feature image at 1200 × 675 pixels or larger, cropped to 16:9, with the main subject clear.
• Add up to four more photos (five in total with the feature image), each with a clear description for people who use screen readers. The description is optional and up to 160 characters; if you leave it empty it defaults to the tour title, which tells readers little.
• Prefer photos from real recent trips.

Answer quickly and politely#

• Reply to new requests the same day if you can; your time to first reply is measured (from when the request arrives until your first quote or message) and shown on your dashboard.
• Answer the question that was asked, then offer options.
• If you cannot take the trip, say so and suggest alternatives.

Build trust through genuine feedback#

• Do a good job and let reviews follow. Reply publicly to every review, calmly and factually.
• Use critical reviews to improve your tours and descriptions.

Prepare your assistant#

If you use the website widget: add your policies and FAQs under Knowledge, write Saved answers for the questions travellers ask most, and check your Conversations regularly. See Conversations, knowledge and saved answers.